If your debit card has been lost or stolen, take the following steps immediately:
- During normal business hours, give us a call. We can freeze the card while you continue your search for your missing debit card.
- Retrace your steps without worry of unauthorized charges. If you find your card in a safe place, give us a call back, and we will unfreeze your card so you can use it as if nothing happened!
- If you find your card in a public location where your card number could have been compromised, we will need to issue you a new card just to be on the safe side.*
- If you have exhausted your search and still haven't found your card, call us and let us know it's gone for good. We will issue you a new card and cancel the one that is missing.*
If you know for a fact your card was stolen, call us immediately. We will skip all the steps above and immediately cancel the stolen card and issue you a new one.*
After regular business hours?
If you discover your debit card is missing or has been stolen, and it's not during our regular business hours, please call our 24 hour toll-free number. It's just for lost or stolen debit cards. Time is of the essence, so don't wait for regular business hours, call 1-888-263-3370.
*You will be charged a $5 fee for issuance of a replacement debit card. Your new card will arrive within 5-10 business days.